The perilous life of a Customer Service Leader: How to build teams and motivate people

Our latest event in partnership with Senior Customer Services professional Rachel McIntyre brings together managers, team leaders, and aspiring customer service career professionals to discuss the best ways in which to build and motivate an effective customer service function. From business strategy to managing diverse personalities this group has something for everyone.

About the Speaker, Rachel is an experienced Customer Service Manager with an extensive history of working in the consumer goods industry including Arbonne International LLC and Travis Perkins PLC. Now working as a National Sales Office Manager at Snows Timber Ltd, Rachel is skilled in negotiation, customer service, technical support, sales operations, and sales management.

The aim of this session is to give you the skills you require to make a success of your career in customer service, how to lead a team and how to build a positive/motivational culture. This event would suit you if you're looking to take the next steps into customer service management, you're an aspiring executive or you would just like some fresh ideas on how to develop your customer service function. Elements of this session include; 


The Customer Chain

  • How you can affect this
  • Exercise – Who interacts with me?
  • Your Company Strategy
  • Culture
  • Coaching – Buzz Quiz

The Weakened Chain

  • Them & Us
  • Exercise – Niggles!
  • How do I improve


  • Do it right or not at all

Motivation Exercises 

  • Your Why
  • Is it in your boat?
  • Making it personal



Tuesday 18th June 2019 
Registration [9:00am] 
Session [9:30am to 11:00am]


FREE Car Parking is available on site. If you have any issues locating us or with parking, please do not hesitate to call us on 01604 210 888

Holiday Inn Northampton West
High Street 

If for any reason you cannot make the event then please let us know at, spaces are limited and we like to give everyone the opportunity to attend.

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We are first and foremost, specialist recruiters, dedicated to helping you source and retain top talent, however, it is also our firm belief that insight, training and development are just as key to a successful career or the development of comprehensive talent pipeline.

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