Engaging Customer Experiences: How to Positively Influence Your Customer Service (PB)
For consumers, customer experience will become more important than price and product by 2020 (Walker Information) - which is why delivering exceptional customer service is becoming more and more critical for any business to be a success…
Having great processes and scripts written down on paper just isn’t enough anymore. Customers want to feel a genuine connection with the person that is representing your business – on the phone, in person, or via email. Customer service is a mindset, not just a department!
Real customer impact is all about bringing excellence to life by building self-awareness of your own natural style, and approach. Understanding the impact that style has on building relationships and positively influencing your customers.
The ONE Group in partnership with customer service and motivation gurus; Rachel McIntyre and Shaun Beck, bring you this latest interactive session on how to build the engagement of your customer-facing team both internally and externally. Learn how identifying core customer excellence principles and adaptive customer interactions can be a key differentiator for your organisation and, most importantly receive some practical tips on how to influence for success.
- We’ll identify the importance of customer impact and understanding that everything you do has an impact on your customer
- We’ll look at the importance of ‘communication’ and ‘choice’ in how you build trust and relationships quickly and effectively with your customers
- You’ll have the chance to identify your own natural personal style and the impact that it may have on customers – We’ll use the concept of ‘colour energy’ to identify your own style and those of your customers
- You’ll leave understanding the importance of flexing that style to build rapport and achieve customer success
Agenda & Timings
Session [8:30am to 11:00am]
Venue (Parking is available for FREE onsite)
Allia Future Business Centre
Peterborough United Football Club
If for any reason you cannot make the event then please let us know at firstname.lastname@example.org, spaces are limited and we like to give everyone the opportunity to attend.
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