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Live Chat Support Role

Salary

£18,000

Location

Peterborough

Type

Permanent

Date added

6th November 2018

Job Description

My client are market leader in their field, supplying innovative solutions to age old problems! They are the go to brand, and expanding at a rapid rate - fantastic opportunity to join a company with lots of benefits on offer!

We have positions available working within both inbound and outbound customer service, which will suit those who are naturally inquisitive, with an outgoing personality that thrive on offering an outstanding customer experience.

Key responsibilities will include, but not be limited to;

Strategically investigating issues that have arisen as a response to an outbound call, or inbound live chat request

Recording, tracking and monitoring issues through to closure

Demonstrating the help facilities available to customers

Making clients aware of training services

Responding to enquiries in a professional manner at all times

Escalating quires as and when necessary

Reporting on additional issues

Who we are looking for;

Experience within a Customer Service environment

Confident computer user

Strong verbal and written communication skills

Excellent telephone manner

Comfortable in a busy, pressurised environment

Highly organised

The ONE Group - With offices in Northampton, Peterborough and Cambridge - our recruitment divisions include; Accountancy, Executive, HR, IT, Office, Marketing technical and Executive recruitment. The ONE Group are the largest independent recruitment businesses across, Northamptonshire and Cambridgeshire.

Our recruitment experts provide specialist consultancy staffing services to some of the leading household brands across the Midlands and East of England. We pride ourselves in adding value to any recruitment experience.

The foundation of our success comes from our high level of customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This is recruitment as it should be.