My client are market leader in their field, supplying innovative solutions to age old problems! They are the go to brand, and expanding at a rapid rate - fantastic opportunity to join a company with lots of benefits on offer!
We have positions available working within both inbound and outbound customer service, which will suit those who are naturally inquisitive, with an outgoing personality that thrive on offering an outstanding customer experience.
Key responsibilities will include, but not be limited to;
Strategically investigating issues that have arisen as a response to an outbound call, or inbound live chat request
Recording, tracking and monitoring issues through to closure
Demonstrating the help facilities available to customers
Making clients aware of training services
Responding to enquiries in a professional manner at all times
Escalating quires as and when necessary
Reporting on additional issues
Who we are looking for;
Experience within a Customer Service environment
Confident computer user
Strong verbal and written communication skills
Excellent telephone manner
Comfortable in a busy, pressurised environment
The ONE Group - With offices in Northampton, Peterborough and Cambridge - our recruitment divisions include; Accountancy, Executive, HR, IT, Office, Marketing technical and Executive recruitment. The ONE Group are the largest independent recruitment businesses across, Northamptonshire and Cambridgeshire.
Our recruitment experts provide specialist consultancy staffing services to some of the leading household brands across the Midlands and East of England. We pride ourselves in adding value to any recruitment experience.
The foundation of our success comes from our high level of customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This is recruitment as it should be.