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Junior IT Helpdesk support


£18,000 to £20,000





Date added

30th January 2019

Job Description

Junior IT Helpdesk Support


£18,000 - £20,000 + Benefits

Our client is a leading Peterborough based business who have an exciting opportunity for a junior IT helpdesk support to join their ever growing IT team. This role is essential for improving operational performance and enhancing client experience.

This opportunity is a great starting place for a motivated IT professional looking to kick start their IT career.


•Day to day the post holder will assist with IT helpdesk tickets, where they will be called upon to help colleagues with their IT needs. This will mean sharing knowledge to help others, including managing user accounts, setting up new users and ensuring the security of IT systems is maintained to the highest level.

•Experience in the use of MS Office applications, in particular Outlook, Word and Excel.

•Set-up and configuration of hardware and software including, IGEL terminals, Laptops, PC’s, and mobile devices.

•Assisting with documenting procedures and making recommendations for improving processes and working practices.

•Responsible for database management and cleansing. This involves running weekly reports, checking for duplications and typographical errors and correcting same.

•Supporting the IT team in delivery of IT firm wide projects.

•Maintaining accurate records of the firm’s IT equipment / installations and carrying out other administration duties as required.


•Relevant IT qualifications or equivalent industry experience (computer science, information technology and computer engineering).

•Must have a valid driving licence as some travel will be necessary.


•Strong communication skills.

•A working knowledge of IT operating systems, particularly Windows and a Citrix environment.

•Hands on experience of installing IT hardware and software.

•Knowledge of a Thin Client environment (Citrix) is desirable.

•Good organisational skills.

•Professional manner and good interpersonal skills.

•Ability to handle time-sensitive and stressful situations.

•The ability to prioritise and multi-task accordingly.

For more information and to register your interest, please contact HARRY FITZJOHN on OR 01733 234000.

With offices in Peterborough, Cambridge, and Northampton – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn’t just recruitment, it’s: Recruitment as it should be.

For more information, call us or visit our website at