What does technical account management mean to you? If it means a call centre environment following a manual, then this probably isn’t for you. BUT if it means building relationships and going above and beyond to deliver technical support and excellent customer support from cradle to grave, then this job could be for you.
We are working exclusively with an award-winning Automotive manufacturing business to recruit for a Technical Account Manager. The role of Account manager will work closely with a select few blue-chip clients post sales to offer technical support and be the point of contact throughout the process.
What’s on offer;
A modern working environment is a given in this business, their products are high end, so their workshop and office environment reflect this. The MD is a true example of their culture as he doesn’t sit back in his ivory tower, quite the opposite, he is hands on helping and encouraging the team get results with his practical approach to problem solving. They operate in an autonomous way and encourage personal growth and development within the business, the MD started on the shop floor, how many businesses can say that? And don’t worry this role is not a sales role, more of a technical support with client liaison so there is no cold selling required.
The soft skills required should include a methodical work ethic, excellent inter-personal and communication skills and be self-motivated, coupled with the technical experience which should include either mechanical or electrical technical experience which could come from an array of different industries. Some current success stories in this team have come from specialist vehicle conversion and plant manufacturing companies. The technical understanding is key to this role, it is not necessarily a degree qualified engineer we are looking for but someone who has a credibility factor when supporting clients, the typical point of contact in the end client will be fleet managers and engineering contacts so it’s far from a corporate world so a straight-talking approach works well.
So, to recap, you are technically experienced in either mechanical or electrical engineering (or even both but don’t worry about the degree) and excel at delivering excellent customer service, if this sounds like you then we would like to hear from you.
If you want to hear more about the role then please click to apply and Jason Parrott will be in touch to tell you about even more of the good stuff!