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Infrastructure Support Engineer – Windows Server, Virtualisation







Date added

23rd January 2020

Job Description

Infrastructure Support Engineer - Windows Server, Virtualisation

Wonderful opportunity for a communicative, customer service centric, support engineer to act as the link between the service desk and infrastructure run team. Genuinely unrivalled environment for technical development and progression and a phenomenal business culture. Flexible benefits and flexible working with a good training budget and personal development plan for technical engineers.


Acting as point of escalation for 2nd line support team.

Troubleshoot complex hardware and application issues throughout the Business

Operational Support, Monitoring of physical and virtual servers, storage

Infrastructure Include SQL servers

Problem Management - Root cause investigations

Working within an ITIL Environment Service Desk Incident, Change

Service Transition & accepting Services into Live environment

Developing and tuning system monitoring and managing tools (SCCM, SCOM etc)

Provide technical expertise during Major Incidents

To deliver excellent customer service for all support queries and adhere to all ITIL

Service management principles.

Knowledge, Skills and Experience

VMware, MS Servers, SAN, SQL, LAN, WAN, Office 365, Exchange

Excellent communication and inter-personal skills

Excellent organisational skills

Strong hardware and software troubleshooting skills

Strong problem-solving abilities

Experience with Active Directory and Group Policy Management

Awareness of IT Security