Infrastructure Support Engineer - Windows Server, Virtualisation
Wonderful opportunity for a communicative, customer service centric, support engineer to act as the link between the service desk and infrastructure run team. Genuinely unrivalled environment for technical development and progression and a phenomenal business culture. Flexible benefits and flexible working with a good training budget and personal development plan for technical engineers.
Acting as point of escalation for 2nd line support team.
Troubleshoot complex hardware and application issues throughout the Business
Operational Support, Monitoring of physical and virtual servers, storage
Infrastructure Include SQL servers
Problem Management - Root cause investigations
Working within an ITIL Environment Service Desk Incident, Change
Service Transition & accepting Services into Live environment
Developing and tuning system monitoring and managing tools (SCCM, SCOM etc)
Provide technical expertise during Major Incidents
To deliver excellent customer service for all support queries and adhere to all ITIL
Service management principles.
Knowledge, Skills and Experience
VMware, MS Servers, SAN, SQL, LAN, WAN, Office 365, Exchange
Excellent communication and inter-personal skills
Excellent organisational skills
Strong hardware and software troubleshooting skills
Strong problem-solving abilities
Experience with Active Directory and Group Policy Management
Awareness of IT Security