Mechanical Small Works Manager:-
We are working with a leading building services business based in Cambridgeshire who are focused on delivering a first-class service to their residential and commercial customers. The Mechanical Small Works Manager will work directly with the Operations Department, plumbing and heating engineers, and other managers and clients to ensure customer satisfaction while meeting departmental goals and objectives.
Presenting themselves as a company representative, the Mechanical Small Works Manager will often communicate directly with customers and suppliers to ensure accurate communication of job or project status and requirements.
Duties and Responsibilities:-
Schedule, direct, and provide technical support to plumbing and heating engineers
Supervise the plumbing and heating engineers onsite to ensure effective equipment repair, installation, and operation along with any other duties as required to ensure customer satisfaction
Review the work of plumbing and heating engineers to ensure final quality meets established standards, techniques, and safety requirements whilst making recommendations as required to improve quality and productivity
Communicate regularly with the Operations Department and other managers to ensure that site staff and other personnel are being scheduled properly by skill level, efficiency, and training requirements
Communicate daily with the Operations Department and other managers reporting on project information, estimated time to complete jobs, labour hours required, and parts or materials used to ensure no cost overruns
Maintain communication with suppliers and representatives concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues
Review work orders, purchase invoices, and time reports for accuracy and invoice clients in a timely and accurate manner
Specify and arrange for required parts to be ordered in a timely fashion to ensure work deadlines are met
Keep current with latest training on products and assist with the training of engineers to ensure personnel maintain proficiency in preventive maintenance, fault finding, and repairs of relevant equipment
The right candidate will have:-
Excellent customer service and communication skills
Extensive Plumbing and Heating related experience or an equivalent combination of education and experience
The ability to read, interpret, utilise, and train on manuals, schematics, and control circuits related to plumbing and heating systems
Technical aptitude with knowledge of current systems and an ability to use resources at hand to find solutions
Excellent leadership skills to enhance team productivity and standards of work produced
Excellent verbal and written communication skills and strong conflict management skills
Detail oriented and highly organised with the ability to handle multiple tasks and assignments
Good computer skills with a knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
Valid driver’s license with a clean driving record and background
Ability and willingness to work a non-standard schedule such as nights, weekends, and holidays as / if required.
If you are ticking these boxes and feel you have the right experience and background for this opportunity then please apply.