{"id":3635,"date":"2026-10-28T09:30:22","date_gmt":"2026-10-28T09:30:22","guid":{"rendered":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/"},"modified":"2026-11-12T13:57:43","modified_gmt":"2026-11-12T13:57:43","slug":"cam-onboarding-support-manager","status":"publish","type":"job_listing","link":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/","title":{"rendered":"CAM Onboarding &amp; Support Manager"},"content":{"rendered":"<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\"><strong>CAM Onboarding &amp; Support Manager<\/strong><\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\"><strong>Location: Remote, USA<\/strong><\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\"><strong>Job Type: Full Time, Permanent<\/strong><\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Are you from an Applications Engineering or technical software support background, with experience working directly with manufacturing customers?<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">I&#8217;m working with a growing UK technology business that&#8217;s making some serious moves in the US manufacturing market, developing AI-powered CAM software that&#8217;s helping CNC manufacturers reduce programming times and improve productivity.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">With continued growth across the States, they&#8217;re looking for a CAM Onboarding &amp; Support Manager to join their Customer Success team.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">This is a hands-on position where you&#8217;ll take ownership of the customer onboarding journey, helping manufacturing businesses get up and running with the software, while also managing and developing the technical support function.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">You&#8217;ll be working directly with customers, taking them through installation, setup and activation, ensuring they&#8217;re getting the most out of the technology.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\"><strong>What you&#8217;ll be doing:<\/strong><\/span><\/p>\n<ul style=\"list-style-type: disc;padding-left: 24px;margin: 4px 0px\">\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Taking ownership of the customer onboarding process, from initial handover through software installation, setup and first successful use.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Managing the technical support function, resolving customer issues, coordinating escalations and ensuring a high standard of customer support.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Developing onboarding processes, training materials and support documentation to improve the customer experience as the business grows.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Managing and developing a Product Support Specialist, working closely with the CAM programming and product development teams.<\/span><\/p>\n<\/li>\n<\/ul>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\"><strong>What we&#8217;re looking for:<\/strong><\/span><\/p>\n<ul style=\"list-style-type: disc;padding-left: 24px;margin: 4px 0px\">\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Experience within Applications Engineering, technical onboarding, manufacturing software support or a similar customer-facing technical position.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Good understanding of CNC machining, CAM software and manufacturing processes, including tooling, workholding and machining strategies.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Experience supporting customers through technical software implementation, installation, training or activation.<\/span><\/p>\n<\/li>\n<li style=\"margin: 0px\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">Strong communication, problem-solving and organisational skills, with the ability to manage multiple customers and improve existing processes.<\/span><\/p>\n<\/li>\n<\/ul>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">This could be a great opportunity for someone from an Applications Engineering background who&#8217;s used to working directly with manufacturing customers and is looking to take the next step into a wider onboarding and support management position.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">You don&#8217;t need to be an expert CAM Programmer, but you will need a good understanding of CNC machining and manufacturing software, with the confidence to support customers and know when to involve the technical programming team.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">The position is fully remote within the USA, with occasional travel for strategic customer visits, trade shows and team meetings.<\/span><\/p>\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\">\n<p style=\"margin: 0px 0px 12px;line-height: 1.5\"><span style=\"font-family: Montserrat, Arial, sans-serif;font-size: 11pt\">If this sounds of interest, click to apply and Kieran Evans will be in contact to discuss the finer details.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"United States, CM1 3FJ","_application":"kevans@theonegroup.co.uk","_company_name":"The One Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"$80,000 - $90,000","_job_salary_currency":"USD","_job_salary_unit":""},"job-categories":[224],"job-types":[18],"job-location":[247],"class_list":["post-3635","job_listing","type-job_listing","status-publish","hentry","job-location-united-states","job-type-perm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CAM Onboarding &amp; Support Manager - The One Group - Talent Partners<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CAM Onboarding &amp; Support Manager - The One Group - Talent Partners\" \/>\n<meta property=\"og:description\" content=\"CAM Onboarding &amp; Support Manager Location: Remote, USA Job Type: Full Time, Permanent Are you from an Applications Engineering or technical software support background, with experience working directly with manufacturing customers? I&#8217;m working with a growing UK technology business that&#8217;s making some serious moves in the US manufacturing market, developing AI-powered CAM software that&#8217;s helping [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"The One Group - Talent Partners\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-12T13:57:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/job\\\/cam-onboarding-support-manager\\\/\",\"url\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/job\\\/cam-onboarding-support-manager\\\/\",\"name\":\"CAM Onboarding &amp; Support Manager - The One Group - Talent Partners\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#website\"},\"datePublished\":\"2026-10-28T09:30:22+00:00\",\"dateModified\":\"2026-11-12T13:57:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/job\\\/cam-onboarding-support-manager\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/job\\\/cam-onboarding-support-manager\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/job\\\/cam-onboarding-support-manager\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CAM Onboarding &amp; Support Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#website\",\"url\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/\",\"name\":\"The One Group - Talent Partners\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#organization\",\"name\":\"The One Group - Talent Partners\",\"url\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/08\\\/cropped-TOG-logo-02.png\",\"contentUrl\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/wp-content\\\/uploads\\\/sites\\\/5\\\/2026\\\/08\\\/cropped-TOG-logo-02.png\",\"width\":2084,\"height\":1083,\"caption\":\"The One Group - Talent Partners\"},\"image\":{\"@id\":\"https:\\\/\\\/theonegroup.co.uk\\\/talentpartners\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CAM Onboarding &amp; Support Manager - The One Group - Talent Partners","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/","og_locale":"en_US","og_type":"article","og_title":"CAM Onboarding &amp; Support Manager - The One Group - Talent Partners","og_description":"CAM Onboarding &amp; Support Manager Location: Remote, USA Job Type: Full Time, Permanent Are you from an Applications Engineering or technical software support background, with experience working directly with manufacturing customers? I&#8217;m working with a growing UK technology business that&#8217;s making some serious moves in the US manufacturing market, developing AI-powered CAM software that&#8217;s helping [&hellip;]","og_url":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/","og_site_name":"The One Group - Talent Partners","article_modified_time":"2026-11-12T13:57:43+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/","url":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/","name":"CAM Onboarding &amp; Support Manager - The One Group - Talent Partners","isPartOf":{"@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#website"},"datePublished":"2026-10-28T09:30:22+00:00","dateModified":"2026-11-12T13:57:43+00:00","breadcrumb":{"@id":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theonegroup.co.uk\/talentpartners\/job\/cam-onboarding-support-manager\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theonegroup.co.uk\/talentpartners\/"},{"@type":"ListItem","position":2,"name":"CAM Onboarding &amp; Support Manager"}]},{"@type":"WebSite","@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#website","url":"https:\/\/theonegroup.co.uk\/talentpartners\/","name":"The One Group - Talent Partners","description":"","publisher":{"@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theonegroup.co.uk\/talentpartners\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#organization","name":"The One Group - Talent Partners","url":"https:\/\/theonegroup.co.uk\/talentpartners\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#\/schema\/logo\/image\/","url":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-content\/uploads\/sites\/5\/2026\/08\/cropped-TOG-logo-02.png","contentUrl":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-content\/uploads\/sites\/5\/2026\/08\/cropped-TOG-logo-02.png","width":2084,"height":1083,"caption":"The One Group - Talent Partners"},"image":{"@id":"https:\/\/theonegroup.co.uk\/talentpartners\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/job-listings\/3635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/media?parent=3635"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/job-categories?post=3635"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/job-types?post=3635"},{"taxonomy":"job-location","embeddable":true,"href":"https:\/\/theonegroup.co.uk\/talentpartners\/wp-json\/wp\/v2\/job-location?post=3635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}