1st Line Support
Split between Bishops Stortford and Luton
£25k-£30k
We are working with an existing client who are looking to expand their IT Support function with an 1st Line IT Support Engineer! Due to the nature of the company, you will be required to undergo an enhanced security check, meaning candidates must be a British Citizen and have been in the UK for the last 5 years.
As well as a salary between £25k-£30k you will have access to a training budget, progression, birthday day off, staff discount and free onsite parking.
You will be responsible for supporting the 1st line team, dealing with support tickets, and escalating to the 2nd line team when appropriate. Depending on your skillset, you may also take on the 2nd line tickets. Candidates must have previous experience working at a 1st Line level. This could suit someone who has recently undertaken an IT Apprenticeship or has c2 years experience providing 1st line support. Unfortunately, this is not an entry level role.
The role:
- Provide 1st Line IT Support
- Escalate tickets to 2nd line team when appropriate
- Create new user accounts in Active Directory
- Support a range of O365 applications
- Laptop builds
- Configure and deploy all new desktop and laptops
Requirements:
- Eligible for security clearance (British Citizen and been in the UK for a minimum of 5 years)
- Previous experience providing 1st line support
- O365
- Manage accounts within Active Directory
- Full driving licence and access to car
- Excellent communication skills
Progression is available, with a 2nd and 3rd line team which you can grow in to!
This role will be split between Bishops Stortford and Luton, so it would be ideal for candidates to be based around the Welwyn Garden City, Stevenage, Ware and Hertford area. You must have a full, clean UK Driving licence which has been held for a minimum of 1 year. Mileage between the offices will be paid.
Unfortunately, we are unable to provide sponsorship on this role and candidates must already be in the UK.
For more information and a full job description, please contact Andy Clarke at The One Group.
