Exclusive Recruitment Case Study

Lab Support Technician at Nxera Pharma Ltd

Client Background

Every team’s success hinges on more than just having the right skills on board. Team members need to work well together to achieve the best results, and finding someone who matches both the required skill set and the team’s dynamic can be challenging.

Our client was looking for a candidate with specific technical abilities but, just as importantly, someone who would fit seamlessly into their team culture. This was critical to ensure the team’s continued efficiency and cohesion.

Challenges

Team Fit for both technical skills and culture

Urgent and essential role for the smooth running of the lab

Required two references before moving forward with the hire

How we added value

Quick turnaround

Candidate fit

Proactive communication

Efficient reference handling

Quality service

Our Approach

The client provided us with a detailed job description and briefed us on the skills they required for the position, as well as the personality traits they were looking for. It was clear that both technical ability and team fit were equally important. Our goal was to identify candidates who not only met the qualifications but also aligned with the client’s team values and working style.

From the moment we received the job description, our focus was on delivering the best possible candidates in the shortest time. Within just one or two days, we provided the client with the first CVs. While a couple of candidates were more highly qualified than the client required, the speed and relevance of our shortlist kept the process moving efficiently.

In just a few days, the client conducted their first interview. This candidate ultimately became their final hire.

Throughout the process, we maintained close communication with the client, ensuring they had timely updates and feedback from candidates. This feedback was particularly important, as it allowed the client to gauge the candidates’ interest in the role and assess how well they would integrate into the existing team.

As the offer stage approached, we took on the responsibility of chasing down the two references the client required, ensuring a smooth and swift conclusion to the hiring process.

Impact on the Business

When a team isn’t functioning well together, it often falls on the manager to address performance and team dynamics, taking away focus from other important business activities.

For our client, this inefficiency was a serious concern, especially as their lab support team plays an essential role in the smooth operation of their labs. Any gaps in the team would create disruptions that could slow down productivity, which is why it was crucial to find the right hire swiftly.

How We Added Value...

With this new hire, the client’s lab support team can now maintain its operational efficiency, which is essential to meeting the demands placed on their labs. Without the addition of this team member, they would have faced difficulties keeping up with the workload, potentially slowing down their overall output.

Quick Turnaround

We presented the first CVs within just one or two days of receiving the job description, keeping the hiring process moving at pace.

Candidate Fit

We focused on both the technical skills and the personality traits required to ensure the new hire would integrate well with the client’s team.

Proactive Communication

Throughout the process, we provided regular updates and gathered candidate feedback, allowing the client to assess not just qualifications but also cultural fit.

Efficient Reference Handling

We took on the responsibility of chasing down the required references, reducing the client’s administrative burden and helping to close the hire swiftly.

Quality Service

Over multiple engagements, both temporary and permanent, we consistently delivered candidates who met the client’s specific personality and skill requirements, building trust and an ongoing partnership.


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