Role: Mobile Service Technician / Field Service Technician
Salary: Up To £34,000 per annum (DOE)
Location: Cambridgeshire Based
Wanted: Field Service Technician to provide technical and repair support to my clients end user customers of the brands they distribute to enhance product satisfaction & experience.
Key Responsibilities:
- To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
- Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
- To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times.
- To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
- Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
- To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control - whether working alone or with other members of staff
- Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
- To escalate more complex issues to the Service Manager with a written job sheet
- To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
Next Steps:
If this role sounds of interest, please click to apply or alternatively email your CV and James Harris will be in touch to discuss the finer details.
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