Programme Manager

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Programme Manager

  • Location: Cambridge
  • Salary: £28000 - £36000 per annum + plus excellent benefits per year
  • Job Type:Permanent

Posted 1 day ago

  • Sector: Administration
  • Contact: Melanie Bell
  • Contact Email: MBell@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 23 April 2025
  • Job Ref: BBBH53658_1742829109

Are you passionate about Education and Technology? Would you be excited to join a prestigious and world class provider of educational services and learning? If so, I have the perfect opportunity for you!

City centre based

Hybrid working - minimum of 2 days a week in the office

Fantastic employee benefits including 33 days holiday plus BH

Generous contributory pension

On site restaurant and facilities

Flexible working

Annual salary reviews and bonus schemes

Social and team events

Working as a Programme Manager you will be involved in supporting the production and development of tailored learning programmes. Primarily you will be involved in;

Project and event management

  • Manage a set of clients and programmes using formal project management disciplines including project plans, risk registers and risk management discussions, stakeholder maps and plans, communications plans, budget tracking, resource plans, weekly dashboards including tracking to milestones and risks, and regular upwards reporting into portfolio plans for the custom business.
  • Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme.
  • Chair team discussions around activities, milestones, due dates, tasks due and dependencies, ensuring adequate planning, control and delivery of outputs.
  • Take full ownership of administrative arrangements for a portfolio of programmes, including but not limited to booking and securing accommodation, travel, catering, audio-visual (AV), entertainment, dinners, setup and maintenance of a virtual learning environment (VLE).
  • In co-operation with Business Development colleagues and Learning Designers, confirm terms and conditions with contributing faculty and external speakers, ensuring teaching materials are received, reviewed and, when necessary, translated in a timely manner.
  • During programme events, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the event including coordinating with faculty, external providers/contributors, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants including out of hours event set-up and networking commitments.
  • Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely.

Stakeholder management

  • Work collaboratively with other members of the Programme Management team and staff, as well as the faculty of the Business School, to build our reputation as a pre-eminent provider of executive education programmes.
  • Manage internal and external stakeholders with confidence and diplomacy.
  • Manage all aspects of service for our clients to a very high standard and provide first-class customer service for our clients and programme participants.
  • Identify suitable service providers, including programme venues, hotels and Colleges to ensure participants' and clients' needs are met.

Communication and information

  • Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage.
  • Schedule and lead, in collaboration with learning designers and Academic Programme Directors, round-tables and rehearsals with the entire faculty team ahead of each programme delivery.
  • Collate, analyse, and distribute feedback to the Academic Programme Director and other stakeholders as appropriate, and chair debrief meetings for each programme for continuous improvement of our portfolio.
  • Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations.

Ideally you will have the following skills and experience;

  • Graduate level or equivalent qualification/experience.
  • Formal project management qualification (e.g. APM, Prince 2, Agile or other) or equivalent experience - desirable but not essential

Additional requirements

  • Customer-centric approach to working with an understanding of the requirements of event management, preferably in an educational setting.
  • Willingness to, alongside other team members, take ownership of all aspects of quality of our programmes and ability to drive team towards continuous improvement.
  • Be highly organised, demonstrating experience of managing multiple deadlines.
  • Good knowledge and understanding of modern office and learning technology.
  • An understanding that some programme schedules will be outside normal working hours, including weekends, and that the flow of work may not follow a regular working week.

Please contact me today to discuss this exciting opportunity!