Senior QA / Customer Support Manager

£40,000 - £45,000

Cambridgeshire

Job Description

We are seeking a proactive Customer Support Manager to act as the key liaison between two key sites and customers for a leading food production business. This role is essential for ensuring smooth communication between the sites and all customers, maintaining the highest standards of customer service and quality assurance.

Key Responsibilities:

• Serve as the primary point of contact between the business and its customers, managing all communication.
• Lead customer visits and complete code of practice gap analysis to meet customer requirements.
• Oversee incident management and drive site improvement projects to ensure audit readiness.
• Act as the TACCP lead for the site.
• Lead the implementation and management of customer quality plans, identifying foreign body risks, and driving improvements.
• Attend new product launches, supporting site teams and customers to ensure successful outcomes.

Working Hours:
This is a full-time role, working Monday to Friday during office hours.

What We're Looking For:

• Strong customer service and communication skills, with experience in managing customer relations within the food industry.
• A proactive approach to problem-solving and project management.
• Experience with quality systems, audits, and incident management within food production.
• Knowledge of TACCP, HACCP, and BRC standards.
• Ability to lead and influence cross-functional teams to drive site improvements and ensure audit readiness.

Why Apply?
This role offers a unique opportunity to be at the forefront of customer quality and communication in a leading food production environment. If you're looking for a role where you can make a real impact, lead critical projects, and ensure the highest standards of customer satisfaction, we'd love to hear from you.

How to Apply:
If you meet the criteria and are interested in this role, please get in touch with Jamie at The ONE Group for more details or apply with your CV.