Sales and Customer Experience Manager

Location: Leighton Buzzard
Salary: £45,000 - £4,500
Job Type: Perm
Sector: Commercial Office
Date Posted: 14 October 2026
Reference: 55986

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Sundeep Kaur

Sundeep Kaur

Managing Consultant

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Email Sundeep Call 07842104347 Connect on LinkedIn

About The Role

The One Group

Join an established and growing business where exceptional customer experience drives commercial success.

Sales & Customer Experience Manager

Leighton Buzzard | up to £45,000 + up to 30% bonus | Full-time | Fully Office Based

Are you a commercially driven leader who loves winning business, growing customer relationships and developing high-performing teams?

We are partnering with an established and growing business in Leighton Buzzard to recruit a Sales & Customer Experience Manager to lead its customer-facing function through its next stage of growth.

This is not a traditional Customer Service Manager role. It’s a hands-on commercial leadership position, with approximately 75% focused on sales, business development and revenue growth, and 25% focused on customer experience and service excellence.

You will lead and develop a customer-focused team while maintaining a significant personal sales contribution generating new business, developing existing accounts, converting opportunities and driving revenue growth.

What you will be doing:

  • Proactively generating and developing new business opportunities

  • Managing and growing a portfolio of key customer accounts

  • Building and maintaining your own sales pipeline

  • Converting enquiries and qualified opportunities into sales

  • Following up quotations to maximise conversion

  • Identifying upselling and cross-selling opportunities

  • Re-engaging dormant accounts and recovering lost opportunities

  • Increasing customer spend, repeat business and retention

  • Taking personal accountability for agreed sales and revenue targets

  • Coaching and developing the Customer Experience team

  • Setting and monitoring individual and team KPIs

  • Using CRM and commercial data to identify trends and growth opportunities

  • Working closely with Marketing to maximise lead generation and campaign conversion

  • Improving customer journeys, processes and ways of working

  • Championing the use of AI, automation and technology to improve productivity and customer communication

  • Working collaboratively across Operations, Finance and other internal teams to deliver an exceptional customer experience

About you:

We are looking for somebody who is commercially driven, proactive and comfortable leading from the front.

You will bring a strong background in sales, business development, account management or commercially focused customer service, alongside experience coaching, developing or leading others.

You will be comfortable working towards sales and revenue targets, proactively generating opportunities, managing a pipeline and using data to identify where further commercial growth can be achieved.

Most importantly, you will understand that exceptional customer experience and commercial growth go hand in hand developing relationships that retain customers while continually identifying opportunities to grow them.

In return, you will receive a salary up to £45,000 basic salary with the opportunity to earn up to a 30% bonus, alongside the chance to take ownership of a key function within an established and ambitious business.

This position is fully office based in Leighton Buzzard, Monday to Friday.

To apply for this job email your details to skaur@theonegroup.co.uk

About The ONE Group

The ONE Group is a specialist recruitment consultancy with offices in Cambridge, Peterborough, Northampton, and Hertfordshire.

We recruit across Technology, Engineering & Manufacturing, Scientific, Sales, and Marketing, with consultants who specialise in their sector rather than trying to cover everything. This focused approach allows us to provide deeper market knowledge, stronger networks, and better hiring outcomes for both clients and candidates.

Our expertise spans permanent, contract, and senior-level appointments. Most importantly, the majority of our business comes from repeat clients and referrals, reflecting the long-term relationships we build and the trust we earn through consistently delivering results.

What Happens Next

1

One of our consultants will review your application within one working day.

2

If your experience looks like a fit, we'll be in touch for a quick conversation to understand what you're looking for.

3

From there, we'll talk you through the role properly, prepare you for interview, and stay alongside you through to your start date.

4

Whatever happens with this role, we'll keep your details on file, with your permission, so we can flag other opportunities that suit you.

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THE ONE GROUP

Where we're from,
and how we got here

Twenty years of specialist recruitment in the East – and a lot of small decisions that added up.

TOG started in Peterborough in 2004 with a small team and a simple idea: that recruitment is a people business, done best by specialists who stay in their sector long enough to know it properly.

More than two decades on, we've grown into four offices across the East of England and Home Counties. We recruit for finance leaders, HR directors, engineering managers, tech founders, scientists, and the commercial teams that keep businesses running day to day. Between us, we've built up over 258 years of collective recruitment experience across our specialist divisions, and a network of more than 150,000 candidates we've placed, coached, or come to know across two decades in the region.

The founding principle hasn't changed. Recruitment as it should be.

OUR STORY

Key events timeline

2004

Doors open in Peterborough.

Our first office launches with a team of six on Lynch Wood. Cambridge follows the same year, giving us two offices before our first anniversary.

2015

Northampton makes it three.

Our third office opens with a team of five, quickly growing to eleven consultants covering the wider Midlands region.

2017

Peterborough moves across the road.

The team has outgrown the founding office. We move into Arena House on Lynch Wood, big enough for a growing consultant base and the back-office team that supports the whole group.

2018

Cambridge moves too.

Our second office relocates to Cambourne Business Park, giving the growing Cambridge team the space it now needs.

2023

Four offices, three counties, one very good year.

The Hertfordshire & Essex office opens in Potters Bar, extending our footprint into the Home Counties.

In the same year, we're named Business of the Year in Northamptonshire, and Employer of the Year in both Cambridgeshire and Hertfordshire at the regional SME Business Awards. Three counties, three panels.

TODAY

Still growing.

Four offices, more than 258 years of collective recruitment experience across our specialist divisions, and a network of over 150,000 candidates.

Same founding principle.

SPECIALISTS BY DESIGN

What we do

We're specialists, not generalists. Every consultant at TOG focuses on one sector and stays in it. Not because it's the only way to do recruitment, but because it's how you build the depth to spot the difference between a strong CV and a strong hire.

It's also why so many of our clients come back to us years, even decades, after a first placement.

01
Accountancy & Finance
→
 02
Human Resources
→
 03
Commercial Office
Administration, customer service, project management and more
→
 04
Technology
→
 05
Engineering & Manufacturing
→
 06
Scientific
→
 07
Sales, Marketing & Creative
→
 08
Executive Search
Across all of the above
→

Beyond the recruitment itself, we produce annual salary guides, regional market reports, and the practical resources our clients and candidates turn to when they want a clearer view of what's happening in their sector.

THE WAY WE WORK

How we work

Four principles show up in every conversation and every process.
01

Be curious.

We stay interested in the market we work in, and in the people who work in it.

02

Keep it human.

We remember your kids' names and know how you take your coffee. That's just how we work here.

03

Make a difference.

We're here to help people build careers they love and businesses they're proud of.

04

Enjoy the ride.

Recruitment is a career, but it should be fun too. If it isn't, we've done something wrong.

WHAT COMES NEXT?

Recruitment
as it should be.

Hire with TOG → Looking for a role →
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